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Booking Terms & Conditions

Please find our booking terms and conditions below…

Supplementary Charges

2024:

Additional Adults

  • Extra Adult on B&B basis £60.00 per night

Children

  • Children (aged between 5 to 15 yrs) on a B&B basis £36.00 per night
  • Infant (aged 4 yrs & under on B&B basis £24.00 per night

Dogs

  • £18 per night, per dog

Deposits

  • We will no longer take deposits for our accommodation bookings. Payment for your stay will be due in FULL 6 weeks before your arrival.
  • Payment is accepted by Visa credit, Visa debit, Mastercard credit or Mastercard debit (American Express is unfortunately not accepted). Please note payment by cash or cheque is NOT accepted.

CANCELLATION POLICY

  • Accommodation cancelled before 6 weeks of your arrival date, will NOT be charged. 
  • Once your booking has been confirmed with full payment (6 weeks before your arrival), no refunds will be issued.
  • Your booking is transferable, within 6 weeks and up to 72 hours prior to arrival.

SPECIAL OFFERS

Please be advised that bookings made under a Special Offer are non-refundable, non-cancellable and non-transferable. Full pre-payment of the booking will be taken from your debit or credit card at the time of booking. Special Offers cannot be purchased using a gift card.

NEW YEARS EVE BOOKING / CANCELLATION POLICY

 
  • Payment due in full upon booking.
  • All monies paid in advance are strictly non-refundable and cannot be used to pay for other goods and services. Please note that in the event of snow or inclement weather conditions which prevent you from reaching the Oxwich Bay Hotel, this policy still applies.
    • Confirmed reservations are non-refundable or transferable.
    • Menu served subject to availability
    • Menu subject to change without prior notice
    • We reserve the right to amend these terms and conditions without prior notice.

SANTA EVENT BOOKING / CANCELLATION POLICY

 
  • Payment due in full upon booking.
  • All monies paid in advance are strictly non-refundable and cannot be used to pay for other goods and services. Please note that in the event of snow or inclement weather conditions which prevent you from reaching the Oxwich Bay Hotel, this policy still applies.
  • Please advise us no less than 14 days prior to your arrival of any dietary requirements for guests within your party.
    • All tables are reserved for a maximum of 2.5 hours.
    • Confirmed reservations are non-refundable or transferable.
    • Pre Orders are due no later than 14 days prior to arrival.
    • Amendments to your booking can not be made, within 14 days of your arrival.
    • Menu served subject to availability
    • Menu subject to change without prior notice
    • We reserve the right to amend these terms and conditions without prior notice.

Mothers day afternoon tea / CANCELLATION POLICY

 
  • Payment due in full upon booking.
  • All monies paid in advance are strictly non-refundable and cannot be used to pay for other goods and services. Please note that in the event of snow or inclement weather conditions which prevent you from reaching the Oxwich Bay Hotel, this policy still applies.
    • Confirmed reservations are non-refundable or transferable.
    • Menu served subject to availability
    • Menu subject to change without prior notice
    • We reserve the right to amend these terms and conditions without prior notice.
  •  Afternoon Tea vouchers are not valid on this date
  • Please note this service is within our Chestnut Room and therefore is not dog friendly. 

THE PRICE YOU PAY

  • Rates quoted are per room, per night based upon room occupancy of two adults (unless otherwise specified) and subject to availability. Supplements apply for additional adults, children and dogs.
  • Prices shown are applicable at the time of booking, and are not valid in conjunction with any other offer.
  • All prices are quoted inclusive of VAT at the current rate

check-in / out information

Check-In

  • Check-in time for our main hotel and Secret Garden is from 2pm; for our static homes and cottage rooms it is from 4pm. Your room may be available before the aforementioned times on the day of check in, however, this cannot be guaranteed.

Check-out

  • Check-out is at 10:30am. Late check-outs may be available for your stay at the discretion of the hotel but must be agreed prior to arrival.

**Please note that we do not have the facility to store any luggage securely, prior or following Check in & Check out.

GIFT VOUCHERS

  • Accommodation Gift Vouchers are valid until 31st December 2024
  • Accommodation Gift Vouchers can only be redeemed online for accommodation bookings
  • Once purchased, Gift Vouchers have no cash value and can not be returned.
  • The Oxwich Bay Hotel is not responsible for lost or stolen Gift Vouchers
  • Any unused balance will not be returned or credited.
  • If the purchase value exceeds the amount of the gift certificate, the remaining balance must be paid by another form of payment.
  • The Oxwich Bay Hotel reserves the right to cancel this voucher if necessary due to circumstances beyond our control.”
  • The Oxwich Bay Hotel reserves the right to cancel any Gift Certificate obtained fraudulently.
  • The Oxwich Bay Hotel can change the terms and conditions of the Gift Certificate at any time without prior notice.
  • For any queries related to this Gift Voucher, contact our  team at info@oxwichbayhotel.co.uk
  • All vouchers purchased from 8.11.23 will be valid until 31.12.24 and will not be extended beyond this date.

 

SOILING & BREAKAGES

Please note that any soiling or breakages found following departure will be charged either by invoice sent to the guest’s registered address or by a further charge to the guest’s credit card after departure.

DOG POLICY

We welcome well-behaved dogs in both our dog-friendly accommodation and in our dog-friendly area for breakfast. We ask that you ensure that your dog is considerate to other guests, and that if you choose to leave your dog in your accommodation whilst you dine, that it will not disturb the other residents or become distressed. If you do bring more than one dog, we would appreciate if guests could ensure that the dogs will not cause extra noise through interacting with each other. Not all guests in our cottages and static homes have dogs themselves, and those who do also appreciate your consideration in this matter.

Please also be considerate with your dog waste, and dispose of it in the bags provided (or your own bags) and in an appropriate location, and please do not leave bags in our grounds without disposing of them in a waste bin.

SMOKING policy

In line with new UK legislation, the hotel buildings including public areas, bedrooms, static homes and cottages are non-smoking. This includes E-cigarettes. For guests who do not comply with our non-smoking policy: following departure, we will levy a charge either by invoice sent to the guest’s registered address or by a further charge to the guest’s credit card for deep cleaning and the dry cleaning of linens.

SERVICE CHARGE

Any person/persons found to have occupied an extra bed without prior agreement with the hotel, will be subject to a £55 service charge.

ZERO TOLERANCE

The Oxwich Bay Hotel has a zero tolerance policy for physical or verbal abuse to staff or customers. We reserve the right to refuse to serve or accommodate any customer who is behaving in such a manner towards a member of staff or another customer. Please be aware that customers behaving in an inappropriate or threatening manner may be evicted from the premises and the police may be involved.

Behaviour

The Oxwich Bay Hotel reserves the right to refuse admittance, service or accommodation into the hotel or may remove a person who, while on the premises of the hotel, acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance, or refuses or is unable to pay for the accommodation or services.

We reserve the right to levy an additional charge (“disturbance compensation charge”) where guest behaviour or disturbances caused by a guest (or a guest’s dog) lead to complaints from other guests for which the hotel is required to offer compensation to other guests because of the detrimental effect on the other guests’ stay. The additional charge will be limited to the total of the compensation given to other guests. This is in addition the “soiling and breakage” clause, so both charges may be levied if applicable.

Alcohol and illegal substances

Any person or persons found either possessing, using or distributing any illegal substances will be banned from these premises and reported to the police.

No alcohol may be brought into the hotel or hotel grounds by clients, their guests or representatives for consumption or sale on the premises without the express written consent of the hotel. If permission is granted in advance, a corkage charge will be levied.

Lost property

Lost or unclaimed property will be donated to charity every month. Unfortunately if we do not hear from you, or you do not collect your items from us by this time, we will not hold it.

You may transfer your own luggage between rooms where there is a room transfer during your stay. We may offer to move luggage for you, as a courtesy for your convenience and as part of our customer service; however, we do not accept responsibility for items that are subsequently found missing or misplaced. We will ensure that 2 members of staff together move all items. You can offer to accompany us during this transfer, or send a representative, for your own security

Liability

With the exception of death or personal injury caused by the hotel, its employees or agents, liability is limited to the price of the booking.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

The hotel does not accept responsibility for damage or theft to or of vehicles parked on the premises.

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however:

  1. Extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  2. Is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
  3. Does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.

Data Protection

Upon making and confirming a reservation, the guest consents to the processing of their personal information. Data collated about any individual or company will be used primarily to fulfil any service the guest has requested from us, for example to make a booking. The second function would be for internal marketing purposes.

Under no circumstances do we give personal data to third parties. However, unless specifically stated not to then we (the hotel), will use your data to send you further information from ourselves.

Website

The hotel does not accept responsibility for any errors or omissions on our website. We reserve the right to cancel, amend or modify any details featured on the website without prior notice. This includes offers, features and availability. The hotel is not liable for any loss or damages that may be incurred through the use of any information taken from this website or any other website it is linked to.

Copyright

The content of this website is property of the Oxwich Bay Hotel unless stated otherwise. No part of the website or information contained within the pages may be replicated or republished without prior consent from the administrators, unless it is for personal use only.

Comments & Complaints

Complaints are rare, but if you do have any comments or complaints regarding your stay or the service we have provided, these should be made to the Duty Manager or a senior member of staff in the area you are visiting at the time of your visit so that the matter may be resolved immediately.

We regret that any feedback or complaints that are not brought to the attention of our staff at the time of your visit will be limited to either an apology, or a discount off a future booking (at our discretion). No refunds are possible unless we can directly verify your complaint.